How is my order processed? 1) Orders are processed within 3-5 business days after receiving your order confirmation email (excluding weekends and holidays). 2) You will receive another notification when your order has shipped. 3) The e-mail will contain shipment details, your tracking number, and a link track your package.
Is our website safe? We understand how important security is to you. We use the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. Your information is safe and secure.
Do you accept Refunds? We do not refund orders.
What if I cancelled my order? If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped.
What is our Return Policy? Returns for products as well as size exchanges are offered at our discretion. If you are making a return or request a size exchange you need to place a new order at your expense for a product in another size within 5 days after the item has been received. We reserve the rights to refuse returns at our discretion. Before returning any products, please email orders@Johanneimmis.com including the following: Your first and last name Your order number Your home address Reasons for item bring returned Photos of the item
My order is delayed, what do I need to do? We do our best to get your shipment delivered in a timely manner. There may be potential delays due to a high volume of orders or postal service problems that are outside of our control.
What if my order was shipped but I did not receive it yet? If you provided an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
What about lost packages? We are not responsible for mis-delivery errors, lost packages by mail carriers. For packages lost in transit, all claims must be submitted to mail carriers no later than 4 weeks after the estimated delivery date.
What about stolen packages? We are not responsible if your package is stolen from your property.
What about issues with my order? If you notice an issue on the products or anything else on the order, please submit an email to orders@Johanneimmis.com including the following: Your first and last name Your order number Your home address Reasons for item bring returned Photos of the item
What if I forgot to claim my item? Shipped items that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable). Additional information We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. Prices and products are subject to change at anytime.